Shipping policy

1. Shipping Destinations

We currently offer shipping services only within the United States. All orders must include a valid shipping address within the United States. We do not currently accept orders for delivery to other countries or regions.

The United States is the destination where we currently offer shipping services; this does not mean that products are shipped from a warehouse located within the United States. Once an order is confirmed, products are dispatched from our overseas warehouse, transported internationally, cleared through import customs, and delivered to the shipping address you provide.

Please ensure that your shipping address is accurate and complete before placing an order, and that the address can receive packages.

2. Shipping Fees

Shipping fees are calculated based on the order value, according to the following rates:

Orders below $80: A standard shipping fee of $8 applies.

Orders of $80 or more: Eligible for free shipping.

The applicable shipping rates are those displayed at checkout. Please review the product total and applicable shipping fee before completing payment to ensure that your order details are correct.

3. Taxes and Duties

We use a shipping arrangement under which the seller covers applicable import taxes and duties. All applicable taxes, customs duties, and cross-border import clearance charges are covered by us. We or our logistics partners handle the necessary import formalities and customs clearance procedures.

The order amount you pay at checkout is the final amount payable under the shipping arrangement described in this Policy. Under normal circumstances, you will not need to pay additional customs duties, import taxes, or related customs clearance charges during transit, customs clearance, or delivery.

We arrange international transportation and customs clearance in accordance with applicable import requirements so that products can be delivered to shipping addresses within the United States through the established fulfillment process.

4. Order Processing Time

Orders generally require 1–3 business days to process. Processing includes order confirmation, warehouse picking, product packaging, dispatch preparation, and handover to the shipping carrier.

Order processing time is calculated separately from shipping time. Once an order has been processed and handed over to the carrier, the package enters the shipping stage.

Processing may take longer during periods of high order volume, holidays, or other special circumstances. Please allow a reasonable amount of time for both order processing and subsequent transportation when planning for delivery.

5. Shipping Time

Products are dispatched from our overseas warehouse and transported internationally before undergoing import customs clearance and subsequent delivery to the designated shipping address within the United States.

The estimated shipping time is 5–10 business days. This period begins when the package is handed over to the shipping carrier and does not include the order processing time described above.

Actual shipping times may be affected by international transportation arrangements, routine customs inspections, clearance procedures, carrier operations, weather, holidays, and force majeure events. Accordingly, estimated shipping times are provided as a guide for delivery planning, and actual delivery dates may vary.

6. Shipping Carriers

We select an appropriate shipping carrier based on the order details, shipping address, product characteristics, and available logistics resources. International transportation and delivery services may be provided by FedEx, UPS, DHL Express, or other logistics partners with the relevant service capabilities.

The specific carrier depends on the order and shipping arrangements. We do not guarantee that every order will be delivered by the same carrier. Routes, carriers, or related logistics arrangements may be adjusted according to actual operational needs.

7. Order Tracking

After your order has been shipped, you will receive order and shipping information by email. You can also visit the "Order tracking" page on our website and follow the instructions to enter your email address or phone number, together with your order number, to check the shipping status.

Status information for different stages of transportation is provided by the relevant shipping carriers and synchronized through their systems. Because international transportation, customs clearance, and data transmission between different logistics systems take time, tracking information may not immediately reflect the latest status or may be delayed during certain stages of transit.

If tracking information has not been updated for an extended period, or if the tracking status appears significantly inconsistent with the actual situation, please contact us using the details provided in this Policy and include your order number so that we can verify the relevant information.

8. Responsibilities and Risk Information

International transportation and import customs clearance involve multiple logistics stages. Routine customs inspections, carrier operational changes, weather, holidays, and other factors beyond our reasonable control may affect shipping progress or estimated delivery times. If such delays occur, we will help verify the order status based on the available shipping information.

Please provide accurate recipient details when placing your order, including the recipient's name, street address, city, state, ZIP code, and any other required information. Delivery delays, failed delivery attempts, or returned packages caused by incorrect addresses, incomplete information, or inaccurate recipient details may result in corresponding responsibilities and charges for you, depending on the circumstances and applicable law.

When the shipping carrier's records confirm that a package has been delivered to the shipping address specified in the order, those records will serve as a reference for the delivery status. If you have not received your package but the tracking information shows it as delivered, please contact us promptly so that we can investigate further.

If a package is lost or damaged during transportation, we will handle the matter based on the specific circumstances, available shipping records, and the results of the carrier's investigation, while fulfilling our obligations under applicable law.

9. Delivery Inspection

When receiving your package, we recommend checking that the outer packaging is intact and free from obvious damage, compression, or other irregularities.

If you notice visible damage to the outer packaging before accepting delivery, we recommend informing the carrier at the time of delivery and requesting that the condition be recorded. Please also contact us as soon as possible so that the necessary information can be retained and we can assist with the matter.

If you discover damage, missing parts, or other irregularities after receiving the package, please contact us by email or through another customer service channel within a reasonable time. Include your order number, a description of the issue, and relevant photos so that we can verify the circumstances and arrange appropriate follow-up.

10. Contact Information

If you need to check your order status, inquire about shipping progress, report a shipping issue, or request after-sales support, you can contact us using the following details.

Address: 8387 Midsummer Ln, Elizabeth, CO 80107, US
Phone: +1 (303) 482-6719
Email: care@vintagenestaeu.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)

When contacting us, please provide your order number and as much relevant information about the issue as possible so that we can verify your order records and assist you.