Order cancellation policy

1. Can I cancel my order after placing it?

You can generally submit a cancellation request within 24 hours of placing your order. Once we receive your request, we will confirm your order information and review its current processing status to determine whether we can help intercept the order and reduce any inconvenience associated with further processing.

The 24-hour period is the time window for submitting a cancellation request. It does not mean that every order can be successfully canceled within this period. Whether cancellation can be completed depends on the stage of processing your order has reached when we receive your request.

2. How we handle your cancellation request

After receiving your cancellation request, we will first confirm your order information and then assess whether cancellation is possible based on the order's current status.

If your order has not yet entered the subsequent fulfillment process, the cancellation request is generally easier to process. If your order has already entered order processing, warehouse picking, packing, or sorting, we will still make reasonable efforts to intercept it based on the actual circumstances.

As orders may continue progressing through different stages, your order may already have reached logistics handover or transportation by the time we receive your request. Therefore, we cannot guarantee that every cancellation request will be successful, but we will make reasonable efforts to assist you based on the order's status.

3. How to submit a cancellation request

If you wish to cancel your order, please submit your request using the contact details below. To help us confirm your order status as quickly as possible, please provide your order number and any relevant ordering information that can help us verify your purchase.

Please submit your cancellation request as early as possible so that we have an opportunity to help intercept your order before it enters subsequent fulfillment stages. We will handle your request based on the actual status of your order when we receive it.

Address: 8387 Midsummer Ln, Elizabeth, CO 80107, US
Phone: +1 (303) 482-6719
Email: care@vintagenestaeu.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)

4. What if my order has already entered shipping or transportation?

If your order has already entered the logistics handover or transportation stage, we will still make reasonable efforts to intercept it based on its actual status. However, once your order has shipped, we will no longer be able to process it through the order cancellation procedure.

If your order has already shipped, you may request applicable after-sales service in accordance with our website's Return & Exchange Policy. We will provide further assistance in accordance with the relevant return and exchange procedures.

5. Refund arrangements after successful cancellation

For orders that meet the cancellation requirements and are successfully canceled, we will process the refund within 1–5 business days and return the funds to the original payment method.

The refund processing time is different from the time it takes for the funds to appear in your account. After the refund has been processed, the payment provider, bank, or card issuer may require additional time to complete the crediting process. As a result, the actual time for the funds to arrive may vary.

If you have any questions about your cancellation request or refund status, you can contact us using the details above and provide your order number so that we can verify the relevant information.